Real Stories, Real Care: Why Our Clients Are the Heart of Innovative Hair Loss Solutions

2026

May 22

Real Stories, Real Care: Why Our Clients Are the Heart of Innovative Hair Loss Solutions

Posted by IHLS

When it comes to hair restoration, advanced treatments and cutting-edge technology are only half the equation. The other half? The deep, personal connections we build with the people who walk through our doors.

In a recent chat, Shaye shared what truly drives her passion every day at Innovative Hair Loss Solutions (IHLS). For her, the answer is simple: our clients.

A Decade of Dedicated Care

Having served our community for nearly nine years, Shaye has seen firsthand how hair loss can impact confidence, identity, and overall well-being. But what makes the journey truly rewarding isn’t just the physical transformation—it’s the stories and the relationships built along the way.

“My favorite part about IHLS? The clients. It sounds silly, but yeah, it is. I have a favorite client, she’s 85 years old… and she is beautiful in every sense of the word.” – Shaye

Tailored Hair Restoration for Every Stage of Life

Hair health is intrinsically tied to our overall physical health. As we age, our hair naturally changes, loses density, or undergoes thinning due to medical factors. At IHLS, we believe there is no one-size-fits-all solution.

For our mature clients, including those managing complex health profiles, our approach is highly collaborative:

Coordinated Care: We design treatment programs that seamlessly align and coincide with your current medical routines.
Holistic Hair Growth: We focus on assisting the natural regrowth process, strengthening existing hair follicles, and stabilising thinning areas.
Age-Defying Results: While hair naturally shifts over time, our goal is to maintain its structural integrity, bringing back a vibrant, healthy texture at any age.

Ready to Start Your Hair Health Journey?

If you’ve been noticing changes in your hair density, thinning, or sudden hair loss, you don’t have to figure it out alone. Understanding the root cause of your hair loss is the first step toward reclaiming your confidence.

At Innovative Hair Loss Solutions, we make it easy to get answers.

Book Your Free Consultation Today

We offer free, no-obligation consultations to evaluate your scalp health and discuss personalised treatment pathways.

📞 Call Us Directly: 1300 557 224
🌐 Visit Us Online: https://www.ihlsau.com.au/

Let’s work together to get your hair back to its healthiest state. Connect with our friendly team today!

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Andrew Toulalan

1. December, 2022.

IHLS has become an integral part of my life over the past decade. The team there including Lisa, Chrissy, Shaye and guided by owner Derek, treat you like an absolute King. From the sweets at reception, to tea, coffee or apple juice while you complete a laser treatment, nothing is too much trouble. The star of the show is the results of the treatment. Guys, if you actually want your real hair back, this is not a gimmick. You get to see microscopic photographs in real time, in person as the camera is on your scalp. You can track your progress with your own eyes and once your hair really starts coming back, you'll maintain it as long as you like all with the friendly service and support this company is famous for. It's an easy routine to follow and inexpensive on the wallet. I give them my highest recommendation and can't thank them enough for saving my hair.

geraldine webster

7. November, 2022.

Do you hate your thin hair? Are you losing your hair? Give IHLS a call and see how easy it is to regrow your hair. All inclusive regrowth programs to make you feel amazing and love your hair.

G Scribbs

12. September, 2022.

Very happy. Kept my hair and have always had a good experience at the shop.

Helen Ritter

5. September, 2022.

Friendly, helpful staff. Helped me delay female hair loss problem.

Lanceyboy9

5. September, 2022.

I've had a great experience with IHLS. They tailored treatment to my specific needs. The staff are friendly and professional, best of all I have my hair back.

Amrita Amrita

September 14, 2026

I have an amazing experience at Innovative hair loss solution( Subiaco).Team of staff members are so patient and supportive..Paula and Pricilla 🥰🥰 are gems and so wonderfull.these ladies have been there for the whole time with their support and positivity until I satisfy with my treatment..I went there to solve my hair thinning issues AND the results were amazing.I took 6 sessions of exosomse. which were recommended by experienced staff AND I have started to see the results during my sessions which was unbelievable... Paula and Pricilla thanku so much ladies to rebuild and bring my confidence..love you so much..highly highly recommend this place 100/100..

peter Schupp

February 13, 2026

I felt confident straight away doing something for myself and my bald spot. I am pleased with the progress and am happy to keep up the treatment. Things are going well.

Lawrence Hargrave

February 12, 2026

The people make a difference,Shaye and Derek are so caring and competent combined with lastest technology ,I went from having quite thin hair to a full head of hair , I’m so grateful to the team at IHLS. Really changed my life.

Steelmonkey 2829

February 9, 2026

Great service, friendly staff and even better results

Muhammad Abdullah

February 2, 2026

I have been taking the medications and my laser at this business they are really good and their medications lotion and laser really work I am glad I have got a lot of new hairs and my hairline is also growing I have been taking consultations from Paula she is really good and guide me very well on my hairline health Thanks to this business so far I am experiencing good results and I hope I will get further great results.

Brendan Rees

November 8, 2025

Have Had such pleasant and productive with all staff members. My treatment has been a little stalled due to off season Rig work, but is still showing significant improvement/ progress. This really boosts my confidence, mood and self esteem. I’d like to single out Leena and Priscilla ( Apologies if spelt wrong) Due to banks being banks I’ve had some unnecessary issues. These are usually stressful and embarrassing. I am unable to speak more highly in the thoroughness and assistance these wonderful individuals provided me. Quick responses, helpful, understanding and went that extra mile. This is honestly a rare trait in people these days and for both of them to bring this level of professionalism, speaks volumes to the way you run your business. Thank you so much ladies. I sincerely appreciate your kindness, time and energy. 5 stars to the business, but 10 stars to these employees. Thank you

Jundel Nogas

September 4, 2025

Such a great place to be treated with hair growth with the people that are so passionate about helping your needs! The team are so professional and very supportive, top tier customer service and I am so grateful that I found them that now I can see some changes on my hair which I am very happy about!

Sam Burnup

September 4, 2025

Wonderful staff always so kind, amazing results!! Couldn't recommend enough!!

M C

August 26, 2025

I thoroughly enjoyed the whole experience. I thought the team was professional, and going in each week was a really pleasant experience. They were very proactive with checking on my hair's progress and booking me in growth checks. These really helped and it was nice that they were on top of this stuff rather than me following up on it. They were like that across the board really. So after 6 months into treatment I am happy with the results I ve seen, happy with the money I've spent, and I do believe that given my after treatment care, in another 6 months or so I will be completely satisfied with my balding head. Thanks very much ladies.

Rob

June 19, 2025

Further to my previous post a year ago now, I still attend on a 12 weekly basis with progress on every visit. I am very very satisfied with my results of the last year which has deffinately boosted my confidence. I don't think that you could find friendlier and more accomdating staff in any establishment. I am only 6 weeks in, and the prospects for my regrowth are extremely promising. The whole process from my filling out an enquiry on FB whilst away at work, to my first follow up today has been extremely proffessional. The staff are the most friendly team and very accommodating to suit your lifestyle. The products supplied for my program are of the highest quality and I am confident in the science behind their use. I feel that my hair is thicker than it was only 6 weeks ago. Thanks to the team at Subiaco. See you all next week and looking forward to my next follow up in another six weeks.

Natalia Scherf

April 20, 2025

My boyfriend is doing a treatment at IHLS Australia and it’s working great. They’ve been super nice and friendly since day one. Totally recommended!

BRETT Grono

April 18, 2025

I m extremely happy with my results with the inhouse treatments they have been fantastic. Thank you to the team at ihls australia I am so grateful.

Agustina Rivolta

April 18, 2025

I can’t believe the fast results that my friend has with his hair growth! He has been in treatment for 3 months now and is amazing to see the changes!

Rocio Micaela Scherf

April 18, 2025

A friend of mine is doing a treatment at IHLS Australia, and the results are really noticeable. From the very first day, they took great care of him, always with a positive attitude. You can tell they work with a lot of professionalism. I love seeing how he’s improving session by session. Highly recommended!

joaquin lopezisasa

April 15, 2025

⭐️⭐️⭐️⭐️⭐️ I’m currently undergoing a hair treatment at IHLS Australia and I’m already seeing great results. The service is excellent—professional, attentive, and clear every step of the way. The place is spotless and gives you a lot of confidence. Highly recommended!

Luka Richardson

March 13, 2025

When I first started almost a year ago I was skeptical about the results I was promised but almost 12 months on I couldn’t be happier with the results I’ve achieved and there is significant difference in the before and after photos. Paola and the reception staff at ihls Subiaco are incredible and I highly recommend to anyone experiencing hair loss to seriously consider ihls Australia.

Aaron Diss

February 24, 2025

I’ve been coming for 4 months now, I always feel welcomed when arriving. IHLS has been very easy to deal with, I have my confidence back and very happy with my results.

Rekha V

January 4, 2025

In the beginning I was skeptical however I am visibly seeing a great results , even hair started growing in my bald patch. Thank u IHLS , highly highly recommended

Lewis Scrafton Potts

November 16, 2024

Very friendly team!! , 6 weeks later on there treatment and I have regained my confidence and of course my hair. Close to no patchy baldness and thicker stronger hair. Very happy with the results.

Kobias 89

October 31, 2024

I've done 4 months with IHLS and have seen amazing regrowth within that time. My hair has gotten darker and looks significantly healthier.

Kettle Carter

October 17, 2024

IHLS has restored my lost hair and given me new confidence, great staff that help you with everything you need. Highly recommend

Phillip Giuttari

September 12, 2024

Paula is amazing she has provide my life. And the all staff are amazing.

Valerie Monteiro

August 19, 2024

Paula is fabulous and goes above and beyond to understand clients n help them.

Patrick Homo

August 8, 2024

I'm so thankful I found IHLS and trusted there process with regrowing my hair. All the girls are so easy to deal with, so much so that I look forward to my visits. I'm now doing there exosomes therapy treatment which is having remarkable results. Can not recommend this clinic enough,and trust me I was skeptical on starting a program and now I'm so thankful I did! Thank you IHLS

Courtney Lemon

August 8, 2024

My scalp & hair quality has improved tremendously using crown laser and IHLS hair care range!

paaru chida

August 1, 2024

I have been with IHLS for 4mths now and am absolutely thrilled with the results. I had terrible hair fall - which has significantly reduced and more importantly I have new hair growth as well! The best part about IHLS is the treatment plan is easy and am able to do it at home without being dependent on going to a place for regular treatment. For anyone with hair loss - IHLS is definitely the place to go to and their initial consultation is free so you have nothing to loose . My consultant Paula made me feel so comfortable through my visits - love her !

shannon Staples

July 18, 2024

My experience at IHLS couldn't have been any better. I was very nervous and self conscious about my hair and took me months / years to come in. At first I wasn't to confident on what was said to be achieved but months in seeing results and the constant check ups and photo updates really could see the growth and improvement. The team at IHLS have now become great friends and been so friendly and caring throughout the whole experience. I walk around confident now and can even shave my head with coverage across my head it's a great feeling and still improving

James Bryden

June 23, 2024

I have had the pleasure of working with Derek and his team, and the level of professionalism, enthusiasm, and customer service is at a level most businesses would be well advised to emulate. If you're seeking a service that consistently exceeds expectations, I wholeheartedly recommend the team at IHLS.

Kevin Da Silva

June 20, 2024

I’ve been coming since march and my hair are thicker with a better health. I’m really happy about the result. Thanks to the team.

Gemma Allegretta

May 30, 2024

I’ve been seeing Paula at iihls for a few months now and she has been great at helping me with my hormonal hair loss. Her knowledge about hair and what products to use has been really helpful. I’m seeing great results.

Juan Belloni

May 8, 2024

100% Happy with my results

Nick De Lima

February 16, 2024

Great friendly staff who are knowledgeable about how products work. easy done and products work great and have helped keep me keep a good head of hair. Thank you Lisa @ IHLS for the great work.

Audrey Best

January 16, 2024

I had a short holiday in Perth Visited IHLS Subiaco it was greeted like a member of their family .Been using these women’s hair loss products now for several years and extremely happy with the results. Would recommend to women with thinning hair 100%

Vixen Xx

January 16, 2024

Can’t rate this place highly enough, all the staff have been so friendly and so accommodating with my needs. Derek was fantastic from the beginning and did an incredible job at tailoring the program to suit me.

isaac blumenfeld

January 16, 2024

Great results and great people to deal with and that makes the treatment so easy.

Australian Counselling Clinic

December 16, 2023

Great team!

Felipe Duque

December 12, 2023

Always a pleasure to deal with Derek and his team. Excellent products and service. Thank you.

Angus Tazewell

November 18, 2023

Great products, friendly staff and have seen a very noticeable difference in 3 months

Vinnie Medeiros

November 16, 2023

I went to IHLS to seek a second opinion after starting a hair regrowth program at another clinic, and I'm very glad I did! The results have been amazing so far, and I found Paola and the staff to be very knowledgeable and confident about every step of the process. If you're unsure about which clinic to choose for your treatment, this is definitely the place to go!

shantha perera

November 16, 2023

I had same treatment with other place for one year period with different type of lotion and capsules , but hasn’t improve at all, But when I started treatments with IHLS which is 4 months ago it’s improved a lot., so I will be continue with happy mind Thanks for IHLS Subiaco Team

Mohammed Alobaidi

November 10, 2023

Very nice place and staff and their products definitely work

Gianmarco Morales

October 30, 2023

I have been doing the treatment for 3 months and I'm really happy with the results I really recommend and the people of here is really lovely and amazing they guide me for all!

Naveen

October 5, 2023

Prior to attending IHLS, my overall confidence was quite low with signs of balding. After signing up and attending a few sessions, I am happy to say that I feel satisfied with the end results and that my confidence has increased.

Bonny Milton

October 2, 2023

Right now I’m taking the tablets and maintaining my hair growth. Staff always very helpful and fast when you’re needing supplies 😊

Ganesh Bhat

October 2, 2023

I am using IHLS products, and it works. One needs to be regularly using the products. Am happy with the results 😊

Mike Davey

October 2, 2023

Exceptional customer service with exceptional results

Anne

August 2, 2023

I recently had the privilege of visiting IHLS, and I can honestly say that it is a place where dreams of regaining hair and confidence come true. Customer service was great with the staff addressing all my queries, ensuring I had a thorough understanding of the non surgical treatment options available to me. Their knowledge and expertise were evident, and I felt reassured that I was in the hands of professionals. What truly sets this clinic apart is the owner's unwavering commitment to both his staff and customers. It is evident that he values his team members & treats them with respect & care. This translates into a harmonious work environment where every staff member is motivated to give their best, resulting in the great service that I experienced. IHLS is more than just a clinic; it is a haven for anyone seeking hair restoration solutions

Chrissy Okane

August 1, 2023

Great customer service and excellent results, highly recommended

Greg Coach

July 24, 2023

Amazing service and end results. At first I was doubtful but after 3 to 6 months my hair actually grew back noticeably after experiencing hair loss at the front of my hair. Very happy with the results. Thank you team at IHLS.

AUKO Prof

June 7, 2023

Thanks, IHLS for your work. If you have a hair growing issue, this is the right place. Very friendly staff, great energy. I heard some people didn't believe that their system works. I know it works for sure! Highly recommend trying at least. I always go to this place with a smile.

Jakob James

May 11, 2023

So impressed with the service, the staff, and the progression. I love that everything’s explained along the journey in a way I understand.

Deep Khunti

March 9, 2023

I was really worried about the hair fall and dandruff, and then the best decision I took was to consult with IHLS. When I first met Derrick he suggested me to for the program and signed up on the same day. Since that day the journey started of the new hair and the feeling of new hair is amazing. Paula is one the loveliest lady she treats every customers like close friends. All of the staff are so lovely, products they provide are amazing and specially the support. I recommend 110%

Anthony Miaris

February 3, 2023

The staff at IHLS have shown excellent care and expertise since I started my program in mid 2021. We continously work together and have regular catchups to achieve the best outcome possible and I am very happy with the constant support they have shown and will continue to show through my journey.

Michael Grainger

January 24, 2023

I started at IHLS in May 2018, by the time I had been having treatment for about a year I had already grown back basically all my hair. Couldn’t recommend it any more highly

Alex Zagwocki

January 19, 2023

My thoughts following my first appointment were ones of doubt and scepticism, and I couldn't be more glad to be completely off the mark. The results I have attained in three months are phenomenal and ten-fold over what I was expecting at day 1. The team are incredible, each staff member is diligent, empathetic and reassuring, they ensure each visit is comfortable and operate at the highest standard. Paula consistently goes out of her way to touch base, provide reassurance and offer support throughout your journey. I could not recommend the team at IHLS enough.

Shaun Neal

January 12, 2023

Hey Guys, The wonderful people at Innovative Hair Loss Solutions are amazing!! I've been going for about two months, and I went for my first haircut since starting the program, and he noticed a dramatic increase in hair regrowth!! He said whatever I'm doing, keep doing it!! So happy with the results already!! Thanks IHLS!!

Grant Metcalf

January 12, 2023

I have been using Innovative hair loss solutions for nearly 10 years now and have always found them to be very helpful in assisting prevent my hair loss and provide excellent advice, programs and strategies to achieve hair re-growth. As a result I have achieved great results over time using programs that have been customised to my circumstances year to year. I would definitely recommend using their services. Thank you Lisa in particular for your guidance in recent times 😃

Ryan Fischer

January 10, 2023

I shopped around a fair bit before landing in IHLS, the staff are wonderful, the treatment is easy to follow (the shampoo and conditioner smells incredible), it is explained well and it WORKS. I'm half way through my 3 month program and my hair is the thickest and healthiest it's been in years. Absolutely no regrets to be had, well worth the price of admission. Thankyou, IHLS

Jason Bolt

January 10, 2023

I have been utilising IHLS for around 10 years, the results work. Geraldine has been super helpful, always returning my calls, following up, and actioning orders promptly. Suitable payment plans so its stress free

Baaz Security

January 6, 2023

Great people and real services .

Dan Webster

January 5, 2023

If you want to grow your hair this is the place for you. Friendly staff, modern environment, great results. I'm really impressed with my hair growing back after 7 years of thinning.

Alex Gielens

January 5, 2023

Hi great service the team are warm and friendly great results to

Brads

January 5, 2023

It's been a great experience dealing with the staff at IHLS! Excellent customer service and very helpful with choosing the right product for me.

Jonathon Rostron

January 4, 2023

Professional service and a relaxed atmosphere. Would recommend this business for sure.

Aaron Coughlan

December 6, 2022

I’ve been a client of IHLS for almost 10 years and I always get good service. I got great results from my program and my maintenance has become a pleasant experience where they are attentive and care about maintaining my hair!

wayne may

December 6, 2022

Great product, very happy with my results and how I can have a product plan personalised to me.

Andrew Toulalan

December 1, 2022

G Scribbs

September 12, 2022

Very happy. Kept my hair and have always had a good experience at the shop.

Helen Ritter

September 5, 2022

Friendly, helpful staff. Helped me delay female hair loss problem.

Lanceyboy9

September 5, 2022

I've had a great experience with IHLS. They tailored treatment to my specific needs. The staff are friendly and professional, best of all I have my hair back.

hubert fartsdale

August 26, 2022

Excellent customer service. Felt very welcome and genuinely cares for. Thanks for helping me keep my hair. I highly recommend derek and the rest of staff!

Robert Benson

August 9, 2022

I had a wonder experience dealing with hair loss solution and Derek Best. Highly recommended. Rob B

Vinny Chase

August 8, 2022

A1 customer experience and results. Can’t fault the team, if you want the best results, definitely go to innovative hair loss!

Louis Ryan

August 8, 2022

Inspirational and very personable company director.

Patrick Golden

July 30, 2022

Fantastic service, real results👍👍

John Morss

November 15, 2021

I have nothing but good things to say about this place everybody is very helpful and they are so accommodating to changing appointments asking for advice always a happy face when you walk in and always a friendly voice on the phone

Greg

October 8, 2021

Innovative are always super friendly and helpful. I’ve been with them for years and the results speak for themselves!

Linda Franze

September 10, 2021

Very helpful, supportive and proactive in managing my hair growth. The friendly staff who really listen, make all the difference. A big thumbs up to Geraldine who is such a wonderful, efficient and caring consultant.

Jordan P

September 9, 2021

I first went to IHLS in February 2021, I had tried other hair loss places and had gotten nowhere but I had a friend who had gone here and his results were impressive. When I first went, i had significant hair loss to my crown and my front hairline was receding. I didnt have much hope for my hair but I thought I would give IHLS a shot anyway. I still cannot believe the results they helped me achieve to this day. My crown is almost filled in, my hairline is returning to normal and the colour of my hair had darkened to a colour I hadn't seen in years. My self esteem went up and my family who would avoid the subject before, keep mentioning how much my hair has improved. Anyone who has been considering getting assistance for their hair loss, IHLS has my full confidence and I highly recommend them as the place to go.

James

August 26, 2021

First appointment with Lisa was very pleasant and informative. I was told exactly what was happening with my hair, reassured that it was possible to regrow, and shown different packages to suit me to help regrow. After only a couple of months there has been a huge difference in my hair. All the thin patches have grown back as I was told they would. It is very easy to maintain the products given to me to help regrow my hair. The staff are always extremely helpful and friendly and the complimentary head massage is always a nice touch. I was sceptical at the start, but now after attending for a few months I would highly recommend to anyone thinking about it. Thanks IHLS

Jamal Latif

August 26, 2021

Very friendly staff that take great care of you. Make sure that you have what you need and keep on top of your progress nicely.

Kenji Kam

August 25, 2021

It’s really work. I got my hair back with better quality of the texture. Really appreciate

Courtney Swan

August 21, 2021

After experiencing extreme postpartum hair loss the team at innovative hair loss solutions set me up with a hair care plan and within a short 4 months a significant amount of hair has already grown back and left my overall hair much healthier and shinier. I can not recommend these products enough!

jeremy gale

March 15, 2021

I started thinning out a few years ago to the point were i had to start shaving my head, so i thought id give innovative hair loss solutions a go, not really knowing what to expect, 4 months into the program now, need to say im very impressed with the results i have seen so far, the friendly staff are always happy to help and make sure im sticking to the program! if your after a good place to re- grow your hair id highly recommend IHLS!!

Joey S

February 9, 2021

Been a customer for a while now and results are amazing, process is simple and staff are extremely friendly :)

Chris Tranchita

January 25, 2021

Been going here for just over a year now, I haven't had this much growth in years and they really make sure you are following with procedures to get the best results that you possibly can. Good service and very friendly staff. Worth a visit for any individual suffering from hair loss

Keoni McDaniel

October 28, 2020

I've only been working with IHLS for 10 weeks and am already experiencing great hair regrowth progress and thickening, the staff are always helpful and friendly, and it has been a really great experience over all. I would definitely recommend checking out IHLS if you are interested in regrowing and improving your hair

Aiden Hawke

July 10, 2020

Amazing team - care about me and my results. Results began showing in a few short weeks. A year into my treatment now and I don't have any of the self conscious issues I've had with my hair anymore. 10/10 would recommend! Love it!

Faizal Mahomed Esop

July 3, 2020

Very professional and pleasant staff. Always accomodating. Experts in Hairloss solutions. Seeing great results. Highly recommend meeting the team to discuss a solution for you.

Bryan Jefferson

October 18, 2019

At first I was skeptical about laser treatment for my hair loss from alopeci. Though after only 6 weeks of treatment I’ve had a heap of regrowth, and am on my way to having all of my hair back again! Very happy with IHLS services. Very helpful and lovely staff.

Robert Maltby

July 25, 2019

Great service! Staff always very helpful. Pleased with my results

rory gallagher

January 22, 2019

I first came to ihls in 2010 almost bald, since then most of my hair has grown back, Definitely recommend innovative hair loss solutions

Joshua Cannell

January 20, 2019

Great service and products Coaching sessions very useful Very happy with the results Sean

Peter McGibbons

January 15, 2019

Love the service, no expiry on massages, etc and the platinum shampoo/conditioner are awesome products.