Privacy and Security

Privacy Policy

Innovative Hair Loss Solutions Australia Pty Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Innovative Hair Loss Solutions Australia Pty Ltd uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Some cookies sent to your computer from Innovative Hair Loss Solutions Australia Pty Ltd may be stored on your computer even after you leave the IHLS au Store (for example, if you select the “Remember Me” option when logging in, a cookie will be stored on your computer to remember your selection). Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Innovative Hair Loss Solutions Australia your financial details are transmitted securely via industry standard 128-bit SSL (secure socket layer) encryption technology. If you have any questions regarding our security policy, please contact our customer support centre info@ihls.com.au